Privacy Policy

Effective Date: 01/06/2025

 

 

At Ambuja Neotia Hotel Ventures Limited (“ANHVL” or “we”), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, visit our properties, or use any of our hospitality services. By accessing our website or availing our services, you consent to the practices described herein.

1. Information We Collect:

   We may collect the following types of information:

   • Personal Information: Such as your name, contact number, email ID, postal address, identification documents (where required), and payment details.
   • Booking and Stay Information: Including reservation details, room preferences, and guest feedback.
   • Non-Personal Information: Such as device type, IP address, browser type, browsing behaviour, and location data (collected via cookies and analytics tools).
2. How We Collect Information:
   • Directly from You: Through online forms, check-in processes, feedback submissions, newsletter subscriptions, or event registrations.
   • Automatically: When you interact with our digital platforms through cookies, pixels, and other tracking technologies.
   • From Third Parties: Such as travel agents, booking platforms, and partner institutions, when you make reservations or inquiries through them.
3. How We Use Your Information:

   We use your information to:

   • Facilitate and manage bookings, stays, and hospitality services
   • Communicate confirmations, offers, updates, or feedback requests
   • Personalize your experience across our hotels, resorts, and services
   • Analyze usage patterns for service improvements
   • Ensure property and digital security
   • Comply with legal and regulatory obligations
4. Sharing Your Information:

   We may share your data with:

   • Third-party service providers such as payment processors, reservation engines, and customer care providers
   • Law enforcement and regulatory bodies, when required by applicable laws
   • Affiliates within the Ambuja Neotia Group, to enhance the integrated service experience

   We do not sell your personal information to any third parties for their direct marketing.

5. Your Choices:

   You may choose to:

   • Access or correct your personal data by contacting us
   • Opt out of promotional communications
   • Request deletion of your personal data, subject to applicable data retention laws and operational requirements
6. Cookies and Tracking Technologies:

   We use cookies and similar technologies to enhance your website experience. You may adjust your browser settings to disable cookies, though certain functionalities may be impacted.

7. Security:

   We implement appropriate physical, electronic, and procedural safeguards to protect your data. However, no digital transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links:

   Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies independently.

9. Children’s Privacy:

   Our services are not intended for children under the age of 13. We do not knowingly collect data from minors. If you believe a child has provided personal information, please contact us for its removal.

10. Updates to This Policy:

    This Privacy Policy may be revised periodically. Any updates will be posted on this page with a new “Effective Date.” Please check back regularly to stay informed.

11. Contact Us:

    If you have questions, concerns, or requests related to this Privacy Policy, please contact:

    Ambuja Neotia Hotel Ventures Limited
    Email: writetous@ambujaneotia.com

By continuing to use our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.